Privacy

Account Deletion Request - Royal Stay

Submit a request to delete your account and associated personal information. Submission does not immediately delete your account.

Information covered by your request

  • Your profile: name, email, phone number, and role.
  • Guest booking contact details linked to your account.
  • Notification preferences and saved settings.

What we may keep

Financial records (invoices, payment references, and commission ledgers) are retained where accounting and tax law requires it. Our team reviews which records can be deleted and which must lawfully be retained.

Timing

Our team must verify your identity and review applicable retention requirements. Contact support for the status and timing of your request; submission is not confirmation that deletion is complete.

Prefer email? Write to hello@royalstay.africa with the subject “Delete my account”.