Each hotel on Royal Stay sets its own cancellation window. The window is shown on the room card before you confirm the booking and on your confirmation email.
Standard windows
- Flexible: free cancellation up to 24 hours before check-in.
- Standard: free cancellation up to 72 hours before check-in.
- Non-refundable: deposit is not refunded, but you can reschedule once subject to availability.
How to cancel
- Open your booking confirmation page — the link is in your confirmation email.
- Choose Cancel booking and confirm with the email or phone number on the booking.
- You receive a confirmation email, the room nights are released immediately, and the hotel is notified.
No-shows
If you do not arrive on the check-in date and have not cancelled, the booking is treated as a no-show and the deposit is retained by the hotel.
Hotel-initiated cancellations
If a hotel cancels your confirmed booking, your paid deposit is refunded in full to the original payment method — issued manually by Royal Stay finance once approved, with timing set by the payment provider — and Royal Stay reverses its 10% commission. We will also help you find a comparable stay.
Need help?
Contact hello@royalstay.africaor WhatsApp +251 916 828 164.