Guests pay a deposit at booking through Chapa, Telebirr, or CBE Birr. The remaining balance is settled with the hotel at check-in.
Eligible refunds
- The hotel cannot honour a confirmed booking.
- The room delivered materially differs from the room booked.
- The guest cancels within the hotel's free-cancellation window (see the Cancellation Policy).
How it works
- Open your booking confirmation page (linked in your confirmation email) and choose Cancel booking — any amount you have paid automatically becomes a tracked refund request.
- The hotel and Royal Stay review the request against the cancellation window shown at booking.
- Approved refunds are returned to the original payment method within 5–10 business days.
- Royal Stay reverses its 5% commission on any fully refunded booking so hotels are never out of pocket for the platform fee.
Non-refundable items
Third-party fees charged by the payment processor and any consumed services (room nights already stayed, add-ons already used) are not refundable.
Need help?
Contact hello@royalstay.africaor WhatsApp +251 916 828 164 with your booking reference.