Royal Stay ("we", "us") operates a hotel management and booking platform for Ethiopia and the Horn of Africa. This policy explains what personal information we collect from guests and hotel partners, how we use it, and the choices you have.
Information we collect
- Account data: name, email, phone number, and role (guest, hotel owner, staff).
- Booking data: hotel, room, dates, guest count, and special requests.
- Payment data: transaction references from Chapa, Telebirr, or CBE Birr. We do not store full card numbers.
- Device data: basic browser, IP, and usage information to keep the service secure.
How we use it
- To confirm bookings and send WhatsApp, SMS, or email confirmations.
- To operate the hotel dashboard, front desk, housekeeping, and reporting tools.
- To calculate the 10% platform commission on successful bookings and pay hotels the remaining balance.
- To prevent fraud, protect guests, and comply with Ethiopian law.
Sharing
We share booking and contact details with the hotel you reserved so they can host you. We share transaction data with our payment processors (Chapa, Telebirr, CBE Birr) strictly to complete your payment. We never sell your personal data.
Your rights
You can request access, correction, or deletion of your personal data by emailing hello@royalstay.africa. We respond within a reasonable time and, where required, retain records needed for accounting and tax obligations.
Security
Data is stored on managed cloud infrastructure with row-level access controls. Only authorised hotel staff can see the bookings for their property.